| 1. | Your program is reported virus-infected. Why? |
| This problem is due to over-protection of some anti-virus software. We strongly declare that our software is virus-free guaranteed! If you found this problem please download a new version from our homesite. | |
2. |
I installed L&H TruVoice American English, but can't select them or play with them. |
| This engine is designed only for Microsoft Agent. It's not supported by software based on MS speech tech. | |
| 3. | When I load a text file, some text is truncated. Why? |
| This is a limitation of trial version. The free trial is only for demo use, so the text input is limited to 500 characters. | |
| 4. | The converted audio file doesn't contain all the text, why? |
It means you've made a part of text selected. Then our software will only convert your selection. |
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| 5. | I can't launch the program, why? |
| In most cases it's due to lack of sapi engine (version 4 or 5 or both). Please click Downloads to get the two free sapi engines installed (WinXP users don't need sapi 5). | |
| 6. | Your program cracks when reading. Why? |
| If you are using sapi 5 engine, the software is designed to support xml tags. So if your text has "<" only, instead of "<>", it's possible to incur errors. | |
| 7. | Can I get free upgrades and tech support? |
| Yes, of course, you only need to pay once and you will get life-long update and support. That's one of the reasons why you should register. | |
| 8. | Where can I get help on general operation? |
Please visit our help page for instruction on UI and text reading and conversion. |
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| 9. | What should I do when the engine can't pronounce a word correctly? |
| Please choose sapi 5 engine first, and insert pronunciation tag for this word as instructed in our Pronunciation Tags Guideline. | |
| 10. | I can load DOC and PDF files. But your program doesn't speak. Why? |
| First please make sure you upgrade to version 4.5. Then please make sure you've highlighted the text you want to speak and pressed Ctrl+C. |